Returns Policy

We have a 7-day returns/exchange policy

  • The item/s must be in good condition when we receive it

  • Where applicable, the item/s must be in its original packaging.

  • Once the item has been returned to us, inspected and approved, your refund will be processed within 5 working days from approval.

  • If you would like to return an item, please WhatsApp (082 565 8177) or email ( Kry’s Aqua.

  • Non-returnable items:

  • We will not accept any returns on livestock or plants unless we sent you the incorrect item/s or the livestock is dead on arrival (see “LIVESTOCK SHIPPING”).

  • Gift cards are non-returnable and cannot be refunded for cash. Defective items:

  • If item/s are defective, you will be refunded the full value including the return courier cost, where applicable.


Have a Question?
Contact Us!

E-Mail Me When Available & Get Notified Via E-Mail When Products Are Back In Stock
  • Contact Directly
    082 565 8177 | 0726208687

  • Headquarters

    100 Clark road, Glenwood,

  • Customer Service
    082 565 817

  • Media Relations
    060 436 7596